GROUP PLANS
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Benefitfirst is a cloud-based, easy-to-use benefits management solution that automates and supports your complete benefits cycle, saving you time and money. Supported by an experienced service team, Benefitfirst has a customer satisfaction rating of 97% and is SSAE 16 certified, validating that all processes are on par with the best in the industry.
The Benefitfirst technology is proprietary, allowing it to be easily and economically customized to accommodate your changing needs and changing regulations. It is a robust benefits management and enrollment solution that combines paper, phone and web-based communication, enrollment and data management processes, as well as routine employee eligibility audits. |
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The Benefitfirst solution includes:
- Implementation and deployment
- Ongoing technology, Administrator Suite and data management support services
- Ongoing technology and employee self-service support
- Weekly routine audits and monthly billing
Optional Service Enhancements
- Payroll Connection: Seamlessly flows employee data updates from your payroll system to Benefitfirst and vice versa.
- Communication and Fulfillment Services: Includes printed personalized enrollment package, Personal Benefits Summary and benefits guide delivered to each employee, as well as a custom benefits video and branded Benefitfirst web portal.
- Call Center Support (included in Complete Trust Package): For enrollments and administrative/ employee questions year-round.
- Flexible Spending Accounts Administration: Through strategic partnership with ProBenefits.
- Dependent Eligibility Audit: Identifies, reports and terminates ineligible dependents, which can save thousands in erroneous claims payments.
- Federal COBRA: A one-step process – just add or terminate employee or dependent in the system, and Benefitfirst handles the rest.
- HRfirst™ Service: Comprehensive HR audit, action plan and consultation.
- Annual Benefits Statements: Illustrates employer contributions for all benefits.
